Digital Platforms, Data, and Delightful Customer Experience
Explain terms in plain language, avoid jargon, and simulate bills before sign-up. One pilot sent welcome calls from local partners, not bots, and completion rates surged. People stay when they feel seen and understood.
Digital Platforms, Data, and Delightful Customer Experience
Personalized insights show which appliances drive costs, then recommend schedule tweaks or device upgrades. When users watch savings climb in real time, engagement grows. Would weekly tips or monthly challenges motivate your household more?